Foodpanda rolls out logistic service solution ‘pandago’

Online food and grocery delivery platform, foodpanda has introduced logistics-as-a-service solution ‘pandago’ for businesses in Bangladesh, with availability in 64 districts across the country.

The on-demand B2B rider service will enable businesses including restaurants, chain stores, consumer goods companies, f-commerce platforms and home chefs or catering services to deliver packages to their customers quickly, said a press release.

Here, customers do not have to pay any commission for using pandago.

Businesses that require a quick parcel delivery service, can sign up for pandago by reaching out to foodpanda’s official Facebook page, even if they are not listed on foodpanda platform.

A representative will connect with them to collect the required information and create an account so that they can access the pandago portal and use it to order riders on-demand to deliver their products to the end customer, the release added.

Merchants can also use the service on a pay-per-use basis.

The delivery fee is calculated based on travel distance on top of a base charge of Tk 60, and it differs from city to city.

There is also a real-time tracking system for businesses to manage their transactions and ensure transparency. Customers of these businesses can also track their parcel live through a tracking link.

Pandago will deliver everything in less than an hour after pick-up depending on the travel distance, unlike traditional delivery services which require booking in advance and usually take 1-2 days to deliver a parcel.

“Now, customers do not want to wait for 2-3 days after placing their orders to receive a package,” said Zubair Siddiky, co-founder and managing director of foodpanda Bangladesh.

In addition to businesses that rely on 3rd party delivery services, merchants, especially restaurants, with their own delivery capacities can also use ‘pandago’ as an emergency quick-delivery service during demand surge periods.

“Over the years, foodpanda has built a strong and efficient logistical network, and now we would like to expand that network beyond food and groceries, and make it accessible to businesses of all sizes looking for a fast and reliable on demand delivery service,” Zubair added.